MAN uptime guarantee

Our goal is to get you to your destination:
the MAN uptime guarantee

No matter where you are, with the MAN uptime guarantee, you can rely on us to make sure your vehicle is ready to go.

The following table gives you an overview of the availability and scope of services provided under various conditions.

Service	Service limit	Condition	Further criteria
On-site breakdown support	Small parts up to EUR 50.00	-
Towing service	To the nearest MAN service centre	-
Replacement vehicle	EUR 90.00 per day	Max. 3 days	Not in combination with additional mobility services
Breakdown compensation	EUR 60.00 per day	Max. 3 days	In the event that no replacement vehicle is available, not in combination with additional mobility services
Hotel accommodation	EUR 120.00 per night, per person	Max. 3 days, Breakdown location is at least 50 km away from the home address of the customer	Not in combination with replacement vehicle, breakdown compensation, train/flight
Taxi/ public short-haul transport	EUR 50.00		Not in combination with replacement vehicle, breakdown compensation
Train/flight	EUR 500.00	Breakdown location is at least 50 km away from the home address of the customer	Not in combination with replacement vehicle, breakdown compensation, hotel accommodation
Vehicle collection service	Max. 50 km away from MAN service centre		Not in combination with replacement vehicle, breakdown compensation

The following table gives you an overview of the availability and scope of services provided under various conditions.

Service	Service limit	Condition	Further criteria
On-site breakdown support	Small parts up to EUR 50	Breakdown due to a technical fault	Service costs without time limitation
Towing to nearest MAN service centre	without value limitation	On-site repair not possible
Replacement vehicle	up to EUR 180 per day (TGM, TGX/S) up to EUR 130 per day (TGL)	Repairs cannot be completed on the day of the breakdown max. 14 days	not in combination with compensation
Compensation	EUR 180 per day (TGM, TGX/S) EUR 130 per day (TGL)	Repairs cannot be completed on the day of the breakdown max. 14 days	in the event that no replacement vehicle is available not in combination with replacement vehicle

The following table gives you an overview of the availability and scope of services provided under various conditions.

Service	Service limit	Condition	Further criteria
On-site breakdown support	Small parts up to EUR 50	Breakdown due to a technical fault	Service costs without time limitation
Towing to nearest MAN service centre	without value limitation	On-site repair not possible
Compensation	EUR 600 per day (2-axle) EUR 700 per day (3-axle) EUR 1,000 per day (NEOPLAN Skyliner)	Repairs cannot be completed on the day of the breakdown max. 3 days