1. General information
The protection of your privacy rights during the processing of personal data is of the utmost concern to MAN. Data collected through the use of our website is handled in compliance with the law of the country in which the company responsible for data processing is located.
Furthermore, the companies in the MAN Group have undertaken to provide comprehensive and uniform protection of personal data through the implementation of a binding Group policy. Within the MAN Group, this ensures a level of protection around the globe, which is comparable to that in Germany and the European Union.
Moreover, our employees are obliged to keep confidential and to safeguard any personal data made available to them.
b) Responsible party and contact person
The responsible party for your data pursuant to data protection legislation is the company from the MAN Group, which operates the website that you are visiting.
Should you have any general questions, or questions related to data protection, please get in touch with the applicable contact person specified in the “Contact” section or the imprint. You can also contact Group Data Protection, which will forward your query to the people responsible.
2. Information about this website
With this data protection notice, we provide you with information as to how we handle personal data and which personal data we collect, process and use when you visit this website.
“Personal data” shall mean all information relating to an identified or identifiable natural person. A natural person is considered to be identifiable if they can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or to one or more particular characteristics that are an expression of the physical, physiological, genetic, psychological, economic, cultural or social identity of this natural person.
The purpose of this and other websites is to provide you with information about selected companies of the MAN Group.
The following information does not apply to companies that MAN does not own or control, and does not apply to people that MAN does not employ or instruct.
3. Collection of general information and anonymous usage data
When you visit our website, information of a general nature is automatically collected. This information contains the type of web browser used, the operating system used, the domain name of your internet service provider, our website that you are visiting, as well as technical information on your visit (https/http method, https/http version, https/http status code, length of the data transferred). This only concerns information, which does not permit conclusions about your person. This data is also generated during access to every other website on the internet. This is therefore not a specific function of this website.
Information of this type is only collected in an anonymised form and evaluated by us statistically. The better we understand your requirements, the faster you can find your desired information on our websites.
4. Collection and processing of personal data
a) Simple navigation on the website
When you visit our website, our web servers save your IP address used for access, as well as the date and time of the visit as standard.
b) Use of web applications
When using our web applications, (e.g. truck configurator), information may also be saved that is required to use this application effectively (language, session ID, configurator step, selected data within the configurator).
c) Registration using online forms
Other personal data is only collected when you provide it to us voluntarily, and as far as this is required for the respective purpose, for example, as part of a registration, a subscription, a questionnaire or a competition.
If your browser settings are set to accept cookies, with the use of our websites you consent to the use of these cookies. Most browsers are set to accept all cookies by default. You have the option, however, of configuring your browser so that cookies are displayed before they are saved, or so that only certain cookies are accepted or rejected, or so that cookies are rejected in general.
We would like to point out that changes to settings only apply to the respective browser. If you use different browsers or change to a different device, the settings must be configured again. You can also delete the cookies from your storage medium at any time. Please refer to your web browser’s help function for information regarding cookie settings and how to change them, and also regarding the deletion of cookies.
The following is a list of the most common types of cookies and their purpose.
Whilst you are active on a website, a session cookie is temporarily stored in the memory of your computer. Here, a session ID is saved so that, for example, you do not have to log in again each time you change webpage. Session cookies are deleted when you log out or their validity expires as soon as your session has automatically expired.
Persistent or protocol cookies
A persistent or protocol cookie stores a file on your computer for the duration defined by the file's expiration date. Due to these cookies, websites remember your information and settings for your next visit. This results in faster and more convenient access as you do not need to configure your language settings for our portal again, for example. Once the expiry date has elapsed, the cookie is automatically deleted when you visit the website that created it.
These are set by the website itself (same domain as in the address bar of the browser) and can only be read by this website. These cookies are generally used to save information (e.g. your settings) which is then used when you next visit the website.
Third-party cookies come from other providers than the operator of the website. They can be used, for example, to gather information for advertising, user-defined content and web statistics.
e) Google Analytics - Data processing by Google
By using this website, you consent to the processing of data collected about you by Google in the manner described and for the purposes set out above. We would like to point out that to improve data protection, our website uses Google Analytics with the extension "anonymizeIp()” so that IP addresses are only logged and processed further in abbreviated form to prevent them being directly linked to a particular individual during the analysis of the use of our website. You may refuse the use of Google Analytics cookies by selecting the extension of your browser. By doing so, you can exercise your right to reject data collection, processing and use by Google Analytics with future effect. You can install a deactivation add-on on your browser from Google Analytics for this purpose. This prevents Google Analytics from saving information about your website visits.
You can find further information as well as information on downloading and installing this deactivation add-on at https://tools.google.com/dlpage/gaoptout
Alternatively, and in addition for users with mobile devices, you can use the opt-out cookie. You can use this link and then a cookie will be set, meaning that your activity will no longer be logged by Google Analytics. Click here to opt out of logging by Google Analytics.
You can deactivate Google Analytics for display advertising and adapt the adverts in the Google display network by accessing the advert settings: https://www.google.de/settings/ads.
f) Google DoubleClick
By using our websites, you consent to the processing of data collected about you by Google, as well as to data processing in the manner described above, and for the purpose stated. You can prevent the saving of cookies by configuring the settings of your browser software accordingly; we would like to point out, however, that in this case you may not be able to use all the functions of our websites to their full extent. Furthermore, you can prevent the capture of the data created by the cookies and data related to your use of the websites being sent to Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available under the following link under the DoubleClick deactivation add-on item. Alternatively, you can deactivate the DoubleClick cookies on the Digital Advertising Alliance webpage under the following link.
g) Google reCaptcha
This page uses reCaptcha, a service from Google Inc.,1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google), for security purposes. This service determines whether the entries made on an internet form have been entered by a person or entered fraudulently by automated machine processing. Here, your previously truncated IP address and any other data required for the service are transferred to Google. The full IP address is only transmitted to a Google server in the USA and truncated there in exceptional cases. Any data transmitted by your browser as part of reCaptcha is not combined with any other Google data. You can find further information on Google’s data privacy policies at: https://www.google.com/intl/de/policies/privacy/
h) Integration of social media plug-ins (Facebook, Twitter)
Plug-ins are computer programs that are integrated into another software product, such as a website, and which thereby expand its functionality. Almost all of the plug-ins currently present on the market are developments from operators of social media networks. The basic functionality of these networks is to provide users with an interaction and communication platform which is usually free.
To prevent this, and to better protect your privacy, our website uses the 2-click method, an initiative from heise.de (you can also find further information there). Our website only embeds deactivated buttons, which do not establish contact with the services belonging to the social plug-ins, and therefore cannot pass on any data when our websites are called up.
Only when you click on one of the buttons will you activate it, and agree to communication with Facebook or Twitter. With a second click, you can then immediately share content. If you are already logged in with one of the social networks whose social plug-in you would like to use, this takes place for Facebook without another window appearing. For Twitter, a pop-up window appears in which you can still edit the text of the tweet.
Note: The activation of the buttons only applies for the page called up and the selected service.
You can also permanently activate the consent buttons under Settings (click on the gearwheel icon). Simply tick the corresponding box(es) to activate your social networks. You can, of course, also withdraw this automatic feature at any time via the gearwheel icon.
The following is a brief description of the social media plug-ins integrated on our page.
i) Use of GeoLite2 and GeoIP2 database for geolocation
The GeoLite2 or the GeoIP2 database is used on this website; this is provided by the provider MaxMind Inc. and hosted at MAN or third-party providers. In the GeoLite2 or GeoIP2 database, approximate location/geolocation data, based on the country from which the IP address originates, are assigned to the IP addresses used. To improve the search results, provide you with more appropriate information and to preset website configurations, which will make your visit to our sites more enjoyable (e.g. language settings), more specifically adapted to you your country of origin will be transmitted with your IP address via the GeoLite2 or GeoIP2 database. No personal data will be passed on to third parties during this process.
j) Salesforce Pardot
We use Salesforce Pardot for our e-mail newsletter service, for providing landing pages, and for offering forms that you can use to get in contact with us. Salesforce Pardot is a software suite located at Salesforce.com Inc., Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA.
In general, Salesforce Pardot combined with a cookie allows us to recognize you as a website visitor. This enables us to offer you better, more comfortable and even more personalized services. If available, this data will be linked to an existing customer profile, which allows us to advise you personally and individually if required. As far as Salesforce Pardot processes personal data, the processing takes place exclusively on our behalf and according to our instructions.
Pardot places a permanent cookie if no cookie is stored on your device. We will possibly use the Pardot-Cookie to analyze your use of our pages so that we can continually improve them. E-mails sent through Pardot use tracking technologies. We utilize this data primarily to find out which topics are of interest to you by analyzing whether our emails are opened and which links are clicked. We use this information to improve the emails we send you and the services we provide.
We respect the "Do Not Track" initiative. You can configure this option in your browser. If this option is enabled, Pardot will not perform cookie-based tracking. Alternatively, you can also delete all cookies from your computer or configure your browser to block all cookies or warn you before setting a cookie. If you do not accept cookies, you will not be able to use some of our services.
k) Video embedding
For embedding and streaming of videos on our website we either use the provider Vimeo or its subsidiary Livestream. Vimeo is operated by Vimeo, LLC with headquarters at 555 West 18th Street, New York, New York 10011.
If you visit a page on our website on which a video is embedded via a Vimeo plug-in, your browser connects to the servers of Vimeo. Thereby the information about which pages you have visited is sent to Vimeo. If you are logged in to Vimeo when you visit our website, Vimeo will also assign this information directly to your personal user account. Interactions with the plugin, such as clicking the start button, are also assigned to your Vimeo account. To prevent this assignment, you must log out of your Vimeo account before using our website.
Information on data protection and further information on data processing by Vimeo can be found at https://vimeo.com/privacy.
The loading of Vimeo videos can be prevented via the browser settings. You can find detailed information on the procedure in the instructions of your browser manufacturer.
On this website, YouTube contents are being embedded. YouTube is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
In order to prevent tracking cookies from being set when the video is played, you can prevent cookies from being saved by appropriately adapting your browser settings.
To learn more about the purpose and extent of data collection, processing and the use of this data by the provider as well as all your relevant rights and the settings available for the protection of your privacy, please see the privacy guidelines under https://www.youtube.com/static?template=privacy_guidelines.
For the embedding of interactive videos on our website we use the provider Smartzer. Smartzer is operated by Smartzer Ltd, Nabarro, 4th Floor, 34-35 Eastcastle Street. London W1W 8DW.
When you access an interactive video on our site, your browser connects to Smartzer's servers to retrieve the video. A random ID is created for the session, used for tracking the interaction within the video. No cookies are being set by Smartzer on our website.
l) Integration of Walls.io
We use a plugin from Walls.IO to represent social media content on our website. The operating company of Walls.IO is Social Software Development GmbH, based at Andreasgasse 6, 1070 Vienna, Austria
When using Walls.IO on our website, information on how you use the website and your IP address is transmitted to Social Software Development GmbH and stored on their server.
The Walls.IO plugin places cookies when executed, which are required for technical reasons (test cookies and a cookie for maintaining the connection between the Walls.IO front end and back end). No personal data is stored in the process.
By using our website, you agree to the described collection and processing of the respective information by Social Software Development GmbH.
Further information on how Walls.IO processes data can be found under https://walls.io/privacy.
m) Facebook Pixel / Custom Audiences
Our website uses the re-marketing function “Facebook Custom Audience”, a tool from Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA, “Facebook”). The purpose of “Facebook Custom Audience” is to reach Facebook users who have previously visited the MAN website in order to provide them with relevant information about our products and services, and to potentially identify new people similar to those visiting our website. This may lead to you being presented MAN marketing material on Facebook after visiting the man.eu website. A Facebook pixel has been implemented on our website for this purpose. When visiting our website, the Facebook pixel collects information and passes it on to a third-party Facebook cookie on your computer, which is used to connect to the Facebook servers. This means that technically there is no direct connection between the Facebook pixel on the MAN website and Facebook. However, the collected data is indirectly passed on to Facebook by the Facebook cookie on your computer. Facebook and MAN are responsible for the processing of this data. The so-called third-party Facebook cookie installed on your computer is not visible to MAN, nor can they alter it.
TECHNICAL HTTP HEADER DATA. Information on the web browser, site storage location, document, URL reference, user agent of the web browser and IP address (which can only be analysed on a general national level in Germany according to the information provided by Facebook).
PIXEL-SPECIFIC DATA. Pixel ID and Facebook cookie data as well as information about which pages you have visited is collected. Furthermore, the data contains information on performed actions, such as a test drive/offer request, information request or a model-specific configuration.
PROCESSING OF COLLECTED DATA Facebook assigns the aforementioned collected data to your personal Facebook user account. MAN does not store or process this data. Recognition is possible for Facebook (but not for MAN) across sites and possibly also across different devices, provided that Facebook can assign different devices to you, for example. For MAN, this makes you only indirectly identifiable, meaning that you as a Facebook user may be contacted anonymously on Facebook. This association is predominantly made possible by the Facebook cookie. According to Facebook, the information sent to Facebook by the Facebook pixel is currently stored for 180 days and then encrypted and anonymised. MAN does not have any influence on this process. Further information on how your data is collected, processed and used is available from Facebook under the following links: https://de-de.facebook.com/business/help/449542958510885/?helpref=hc_fnav and https://www.facebook.com/about/privacy/ . We cannot assume any responsibility for the information provided by Facebook.
Placed by: Facebook Inc.
The following website provides information on how to delete Facebook data from your device: https://www.facebook.com/policies/cookies/
5. Limitation on use of personal data
Your personal data will only be used for the purpose for which you have provided this data to us.
6. Legal basis for processing
The legal basis for the use and saving of your personal data is your consent in accordance with Art. 7 EU General Data Protection Regulation (GDPR) as well as in accordance with Section 13, Para. 2 Telemediengesetz (TMG, German Telemedia Act). We process your basic data and usage data on the basis of and in accordance with the provisions of Sections 14 and 15 TMG, which represent a legal duty in the sense of Article 6, Para. 1(c) EU GDPR, which we, as operator of the website, are subject to.
7. Transfer of personal data
Due to the use of the presented functions, bodies which are located in third countries outside the European Economic Area (EEA) can also view your data. In these countries, the level of data protection may be insufficient as there is no decision regarding the adequacy of the data protection from the EU Commission and no other suitable guarantees for the protection of your personal data.
Your data is transferred into these third countries on the basis of your consent in accordance with Art. 7 EU GDPR and Section 13, Para. 2 TMG (German Telemedia Act) or on the basis of the exemption clauses of Art. 49, Para. 1 EU GDPR which apply through the activation of the applicable function.
Your data can also be seen by associated companies from the MAN and VW Group, as well as external service providers who provide and technically operate this website and the systems linked to it. Data protection contracts have been concluded with these companies in order to ensure a high level of data protection.
Data shall only be sent to government bodies and authorities in accordance with binding national legal regulations.
8. Data storage and deletion
Personal data linked to your visit to our website (see Points 1 and 2 ) is saved for two years, calculated from the point in time when our website was opened.
Other personal data is saved until you unregister or inform us that you would no longer like to make use of the respective function.
Beyond this, personal data is only saved if there are statutory or contractual retention obligations.
9. Your rights
You have the right to be informed about the data that relates to you, and the right to correct your data. Provided that there are no statutory regulations to the contrary, you also have the right to delete and block your data, as well as the right to object to the processing of your data. Furthermore, you have the right to data portability.
As we collect and process your personal data on the basis of your consent, you also have the right to revoke the consent you granted. The legality of the data processing carried out with your consent until you revoke it, remains unaffected by your withdrawal of consent.
If necessary, we need to verify your identity before we can process your requests.
If, in spite of our efforts to maintain accurate and up-to-date data, incorrect information has been saved, we will correct such information upon corresponding request.
In the event of complaints, there is the possibility to contact a data protection supervisory authority.
MAN protects your data by means of technical and organisational security measures against accidental or premeditated manipulation, loss, destruction or access by unauthorised persons. Our security measures, such as data encryption, are regularly improved in accordance with technological development.
11. Links to the websites of other providers
Our website may contain links to the websites of other providers. MAN checked the directly linked websites at the time of link creation and convinced itself that they were free of legal violations. However, MAN has no influence of any kind on the content of linked websites and is not able to monitor these on an ongoing basis. Therefore MAN assumes no liability for the content of linked websites that have been modified after the link creation. This data protection agreement does not apply to the linked websites of other providers.
In order to keep apace with the continuous development of the internet, MAN may adapt this declaration concerning data privacy protection at any time while adhering to the provisions of data privacy protection legislation.
January 2020. V2